Welcome to PRANAVI ENTERPRISES
These Terms and Conditions govern your use of the PRANAVI ENTERPRISES website and the purchase of food products offered through our online store, including millets, millet-based products, grains, dals, pulses, and other related food products. By accessing or using this website, you agree to comply with these Terms and Conditions.
PRANAVI ENTERPRISES reserves the right to modify these Terms & Conditions, Privacy Policy, or any other website content at any time without prior notice. Continued use of this website constitutes acceptance of the updated terms.
By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable Indian laws. You agree to provide accurate and complete information while placing orders.
You are responsible for maintaining the confidentiality of your account credentials and for all activities carried out through your account.
PRANAVI ENTERPRISES offers food products including millets, millet-based products, grains, dals, pulses, and other related products. We strive to ensure that all product descriptions, ingredients, nutritional information, images, and pricing displayed on our website are accurate. However, as naturally sourced food products may vary by season and batch, minor variations in colour, texture, size, weight, packaging, or appearance may occur.
Customers are advised to carefully read the product description, ingredients, nutritional information, storage instructions, best-before or expiry information, and other details provided on the product packaging before purchasing or consuming any food product.
Food products should be stored and handled according to the storage instructions provided on the product packaging. Customers should not consume any product if the packaging appears damaged, tampered with, expired, or otherwise unsuitable for consumption.
Customers are responsible for checking product ingredients and other information relevant to their individual dietary requirements before consumption.
Orders are confirmed only after successful payment verification. PRANAVI ENTERPRISES reserves the right to accept, reject, or cancel any order due to product availability, quantity limitations, pricing errors, payment issues, suspected fraudulent activity, or any unforeseen operational reason.
All prices displayed on the website are in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise specified. Shipping or delivery charges, where applicable, may be displayed separately during checkout.
Prices, offers, discounts, product availability, and applicable delivery charges may be changed or updated by PRANAVI ENTERPRISES at any time without prior notice.
Orders are generally dispatched within 2–5 business days. Delivery times depend on your location, product availability, courier partner availability, weather conditions, transportation conditions, and other factors beyond our reasonable control.
Customers are responsible for providing a complete and accurate delivery address and contact information while placing an order.
Orders may be cancelled before dispatch, subject to the applicable order status and cancellation policy. PRANAVI ENTERPRISES may also cancel an order where the product is unavailable, incorrect pricing or product information is identified, payment verification fails, or other legitimate operational circumstances arise.
Replacement or refund requests for food products may be accepted where the product is received damaged, defective, incorrect, tampered with, or otherwise unsuitable due to an issue attributable to the order or delivery. Such issues should be reported as soon as possible after delivery, preferably within 24 hours, along with supporting photographs, packaging details, or an unboxing video where available.
If an eligible order is cancelled after payment has been received, the applicable refund will be processed through the relevant payment method. The time taken for the refund to reflect in the customer's account may depend on the bank or payment service provider.
Since the Products sold through this website include food and consumable items, returns may be restricted for hygiene and food-safety reasons. Customers should inspect the package at delivery and contact PRANAVI ENTERPRISES promptly if a product is received damaged, incorrect, tampered with, or otherwise does not match the order.
All content available on this website, including logos, text, graphics, images, product descriptions, and designs, is the exclusive property of PRANAVI ENTERPRISES or its respective licensors and may not be reproduced, copied, distributed, modified, or commercially used without prior written permission.
Personal information collected through this website is handled in accordance with our Privacy Policy.
Our website may use cookies to improve website functionality and user experience. Cookies may help remember preferences and collect information about website usage. You may disable cookies through your browser settings, although certain website functionality may be affected.
PRANAVI ENTERPRISES shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of this website or purchased products, except to the extent that such liability cannot be excluded under applicable law.
We shall not be responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, fire, flood, earthquakes, transportation disruptions, epidemics, pandemics, government restrictions, strikes, riots, civil disturbances, internet failures, or other similar events.
These Terms & Conditions shall be governed by the laws of India. Any disputes shall be subject to the applicable laws and, subject to any arbitration provisions that may apply, the jurisdiction of the courts located in Visakhapatnam, Andhra Pradesh.